Customer Service Warranty Department

RC Willey is hiring a customer service team member to support its Warranty Department. The role assists customers with warranty claims, processes service requests, coordinates issue resolution, and maintains accurate records.

Responsibilities:

• Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties
• Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner
• Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution
• Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims
• Maintain accurate records of customer interactions and warranty claims in company systems
• Stay up to date on company policies, warranty processes, and product information to provide accurate assistance
• All other duties as assigned

Requirements:

• Strong customer service, problem-solving, and interpersonal skills
• Excellent verbal communication and active listening abilities
• Ability to handle high-pressure situations with professionalism
• Proficiency in basic computer use and accurate typing
• Self-motivated with the ability to work independently and efficiently
• Strong attention to detail and ability to multitask in a fast-paced environment
• Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus