General Manager - Holiday Inn

Join the Holiday Inn Express & Suites Fayetteville South, a Strand Hospitality managed hotel!

We offer competitive salaries and benefits for our valued leaders!

Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package. 

Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive  discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The General Manager oversees all aspects of operations at the Hotel, day to day staff management and the safety and security of guests, employees and the Hotel as an asset. This individual is expected to be an ambassador for the brand and the hotel, provide leadership and strategic planning to all departments to support our Company’s mission and values. She/he will work with above property leadership, hotel ownership and other stakeholders to ensure profitability and guest satisfaction. Operations and sales functions are the responsibility of the General Manager.

 

Duties and Responsibilities

The General Manager's responsibilities include, but are not limited to:

• Provide exceptional leadership to Hotel staff to motivate and create a culture of learning and growth
• Ensure full compliance to company, brand and hotel standards, policies and procedures
• Hold daily meetings with staff and regular management meetings to support clear communication and direction
• Lead team in providing excellent customer service to guests. Be responsive to guest concerns and take proactive steps to ensure guest satisfaction
• Prepare, present and meet timeliness expectations submitting Hotel’s forecast, budget, sales and marketing plans and month-end reports
• Manage finances by submitting invoices timely, making daily bank cash deposits, and actively pursuing payment of collections accounts
• Promote and market the business to meet or exceed forecasted revenue goals
• Deliver clear, timely and specific feedback to staff
• Support the open-door policy and all Human Resources policies to encourage  a positive environment for all employees, and to reduce  turnover
• Ensure adequate tools and supplies are ordered timely and available to support maintenance, housekeeping, food & beverage and all areas of Hotel
• Oversee renovations, furnishing changes, interior and exterior cleanliness and landscaping
• Prepare for and successfully pass all internal and external audits
• Maintain relationships with contractors and suppliers
• Other duties as assigned or needed to achieve success

 

Requirements

• Prior Hotel exempt level management experience required
• Five years of progressively more responsible hotel management positions preferred
• Hotel brand experience preferred
• Must have a reliable insured vehicle and a satisfactory driving record.

 

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships. 

RESPECTFUL

      ADAPTIVE

          SERVICE

        ACCOUNTABLE

 UNIFIED

         DEDICATED

 

General Manager Core Competencies

• Leadership
• Financial Results
• Guest Satisfaction
• Decision Making
• Employee Relations

 

Work Environment

• Frequent sitting, standing and walking
• Frequent trunk rotation while sitting and standing
• Vision – frequent use of close, peripheral and depth/distance along with the frequent ability to adjust focus
• Hands/Fingers – frequent typing and use of fine motor skills
• Frequent bending forward while sitting and standing
• Frequent reaching both above and below shoulder
• Frequent lifting, carrying, pushing and pulling up to 25 lbs.

 

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.