Retail Store Manager (Brand Experience Leader)-HAYWOOD MALL

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Summary:

As a Brand Experience Leader, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.

• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.

• Responsible for owning and delegating leadership tasks to address consumer experience, vendor relationship, or maintenance issues.

• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.

• Implement and sustain floorset direction to optimize the business and bring the product story to life.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

• Set the direction and goals for the day/shift when associates arrive for work.

• Provide individual and team performance feedback.

• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Train, coach, reward, and motivate associates to improve selling and the consumer experience.

• Reinforce selling expectations, performance, results, and accountability with all associates.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Proven experience delivering sales, exceptional consumer experience, and operational results in a fast-paced environment.

• 2+ years of experience in a manager role, preferably in a retail setting.

• Thrives in a consumer-first based retail environment.

• Ability to foster a consumer-focused selling culture.

• Passion for attracting, developing, and retaining top talent.

• Effective communication skills, being open to feedback, and the ability to adapt quickly.

• Ability to provide in the moment coaching to associates.

• Ability to de-escalate store and consumer situations effectively.

• Ability to meet physical demands as described above.

• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a complimentary Care.com subscription.
• Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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