Customer Service Representative (Indianapolis Based)

Hope Plumbing, Heating, and Cooling is hiring a Customer Service Representative to drive customer satisfaction by responding to customer inquiries and resolving issues. The role also involves advising customers on the company’s services, maintaining product knowledge, and tracking interactions in a CRM system.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development

Requirements:

• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction
• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system