Business Planning Analyst, Service to Armed Forces

American National Red Cross seeks a Business Planning Analyst to provide quantitative and qualitative analysis and support for Service to Armed Forces and International Services programs and activities. The role analyzes operations and performance, develops reporting and information products, supports business systems and knowledge management, and engages volunteers.

Responsibilities:

• Develop and create complex modeling and reporting tools for monitoring and analyzing performance and data integrity. Maintain historical data to develop historical trends and analysis
• Perform complex analyses of SAF programs and operations. In collaboration with DMERL and Business Operations teams, develop metrics for and monitor performance of business units, with a focus on SAF KPI’s along with supporting global operations
• Provide business user support for SAF Service Delivery Portal (SDP), Power BI, and related systems. Work with business to gather feedback regarding needs for training, system updates, or documentation for the business. Create or update training and business process documentation based on analysis and identified needs
• Build tools to monitor metrics and monitor performance of business unit, organization, initiatives and/or business operations. Identify trends and develop recommendations for highly complex issues
• Create and maintain information products to communicate department activities in Power BI, PowerPoint, Excel, ArcGIS, survey analysis software, and Salesforce
• Produce and review digital and information products produced by department for accuracy and consistency. Publish and organize information and process documentation for department in a way that is easily accessible
• Support knowledge management, to include SDP documentation, departmental data, analysis, and other similar support. Provide Governed Meeting Support to include supporting teams in providing information, supporting facilitation, and preparing visuals. Create and maintain accurate and up to date Standard Operating Procedures for all key reporting
• Under the guidance of Manager, Business Planning & Analysis, align with corporate guidance and standards for enterprise analytics, data warehouse and information security standards, and other corporate standards. Work collaboratively with HS Operations, Business Systems Integration, Communications, Fundraising, and Resource Mobilization teams to ensure alignment
• Onboard, engage, and manage a team of volunteers to further the work of the American Red Cross mission

Requirements:

• Bachelor's degree required
• Minimum 5 years of related experience or equivalent combination of education and related experience required
• Knowledge of applicable principles, concepts, practices, and standards
• Good interpersonal, verbal, and written communication skills
• Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable
• Ability to work on a team
• Advanced Excel skills and experience in PBI Report Building required
• Salesforce experience required