Business Channel Strategy & Product - Product Manager

NBH Bank is hiring a Product Manager to support new products and enhancements in payments and digital banking across consumer, small business, and commercial business lines. The role contributes to product recommendations and business cases, leads projects from ideation through completion, manages vendor relationships, and supports product testing, communications, and training.

Responsibilities:

• As a Product Manager, you will support the execution of new products and enhancements in payments & digital banking for consumer, small business, and commercial business lines
• You will be responsible for a variety of tasks including serving as a key contributor in the gathering of market intelligence and other data to support new product recommendations and business cases
• You will work with the Product Director to help plan, oversee and lead assigned projects from ideation through to completion, and partner with existing vendors to understand current and future functionality of existing systems
• Collaborate with internal teams on product changes, communicating product and service updates to the training team to assist with training needs
• Product Managers serve as a subject matter expert for assigned products and services, collaborate with Finance to analyze data used to determine if product meets financial expectations, manage assigned vendor relationships including ongoing communication and incident escalation, assisting in testing of new and existing product enhancements, and helping with other duties as needed
• Additionally, the Product Manager will lead, train, motivate and coach Product Analyst
• All associates are expected to build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position
• All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Comptroller of the Currency (OCC), Consumer Financial Protection Board (CFPB), and Office of Foreign Assets Control (OFAC) requirements
• Take end user and/or front line questions and find answers working with internal partners and/or strategic vendor partners
• Interface with the banks strategic vendor partners to roll out new products or enhancements to current product functionality
• Gathers, analyzes, and maintains current information on key competitors, and prepares regular analyses of competitors’ forms, rates, and offerings
• Lead User Acceptance Testing activities to ensure requirements have been satisfied
• Developing and facilitating communications and training when needed related to product implementation, market promotions, and product changes

Requirements:

• Bachelor's degree in Business, Finance or equivalent combination of education and work experience
• 10 +years of banking, product management, or treasury management experience
• Experience working with several Core system providers
• Experience supporting online banking and online account opening
• Experience managing multiple vendors and partners
• Experience leading projects
• Proficient in the Microsoft Office suite of applications with knowledge of Word, Excel and PowerPoint
• Good Oral, Written and Interpersonal communication skills
• Excellent written and verbal communication skills, interpersonal skills, presentation skills, diplomacy, problem solving, organizational awareness, creative thinking and the ability to manage multiple priorities with quick turnarounds
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects
• FIS IBS core practical experience
• Must be able to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines; demonstrate strong sense of personal accountability
• Master's degree in Business, Finance or equivalent combination or education and work experience
• 15+ years of retail banking, small business banking, commercial banking or treasury management experience; or operations
• Proficient in the Microsoft Office suite of applications with Expansive Knowledge of Advanced Techniques in Word, Excel and PowerPoint
• Strong Oral, Written and Interpersonal communication skills