Partner Success Manager (Digital Marketing)

AdCellerant is hiring a Partner Success Manager to lead strategic campaign success, partner growth, and revenue retention. The role manages partner relationships and escalations, forecasts revenue, monitors campaign performance, and collaborates across sales, operations, client success, and product teams.

Responsibilities:

• Serve as the primary lead for assigned partners, owning strategic campaign success and account growth
• Proactively drive upsells, renewals, and retention initiatives to maximize revenue and partner value
• Lead regular strategic check-ins with partners, delivering insights on campaign health, optimization strategies, and industry trends. Identify and capitalize on opportunities to win incremental business and displace competitors
• Act as the main point of contact for high-priority campaign escalations. Oversee root cause analysis and lead cross-functional teams to resolution
• Ensure timely, transparent, and solution-focused communication with internal teams and partners during escalations
• Implement proactive strategies to minimize future escalations and risks
• Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data-driven decision-making
• Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI
• Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies
• Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model
• Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution
• Work cross-functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes
• Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation
• Campaign Health – Maintain and grow strong campaign performance across all digital channels
• Retention and Renewal Rates – Maximize partner retention and contract renewals
• Upsell and Cross-Sell Revenue – Drive incremental partner revenue
• Escalation Response and Resolution Time – Ensure swift, effective responses to critical issues
• Client Satisfaction Scores – Contribute to consistently high client satisfaction and loyalty
• Act as the main point of contact for high-priority campaign escalations. Oversee root cause analysis and lead cross-functional teams to resolution. Ensure timely, transparent, and solution-focused communication with internal teams and partners during escalations
• Implement proactive strategies to minimize future escalations and risks
• Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data-driven decision-making
• Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI
• Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies
• Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model
• Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution
• Work cross-functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes
• Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation
• Campaign Health – Maintain and grow strong campaign performance across all digital channels
• Retention and Renewal Rates – Maximize partner retention and contract renewals
• Upsell and Cross-Sell Revenue – Drive incremental partner revenue
• Escalation Response and Resolution Time – Ensure swift, effective responses to critical issues
• Client Satisfaction Scores – Contribute to consistently high client satisfaction and loyalty

Requirements:

• 5+ years of experience in partner success, account management, client success, or digital advertising
• Proven track record of improving client satisfaction, driving campaign success, and growing revenue
• Strong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email)
• Skilled in strategic problem solving, conflict resolution, and proactive communication
• Ability to build strong relationships and collaborate across multiple teams
• Proficient in CRM systems, reporting platforms, and sales analytics tools
• Team members must live and work in the United States* (*territories excluded)
• Currently legally authorized to work in the United States on a full-time basis
• BA/BS degree or equivalent experience preferred