Customer Success Manager (K-12)

Knowt is hiring a Customer Success Manager to own relationships with partner schools and districts. The role focuses on onboarding, support, adoption, renewals, and account growth, while shaping how Knowt serves district customers.

Responsibilities:

• Own a book of school and district accounts from kickoff through renewal
• Lead onboarding: rostering (ClassLink, Clever), admin setup, and teacher training sessions
• Drive adoption by tracking usage, spotting at-risk accounts early, and running check-ins with admins and teacher leads
• Manage renewals and identify expansion opportunities across schools and districts
• Build usage reports and quarterly business reviews that show partners the impact Knowt is having
• Partner with Sales on handoffs and with Product to turn customer feedback into roadmap priorities
• Create help docs, training materials, and playbooks that scale as we grow

Requirements:

• 2 to 4 years of experience in customer success, account management, or a similar client-facing role
• Experience working with K-12 schools or districts, or a background in teaching
• Comfort running presentations and trainings for teachers and administrators
• Strong organizational skills and the ability to juggle many accounts at once
• Clear, warm, and direct communication over email, phone, and video
• A data-minded approach to tracking account health and adoption
• Experience with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom)
• Familiarity with a CRM or CS platform (HubSpot, Salesforce, or similar)
• Experience owning renewals or upsell targets