Customer Experience Manager, Grocery & Distributor Sales

1-800-FLOWERS.COM, Inc. is hiring a Customer Experience Manager, Grocery & Distributor Sales, to support its Wholesale Sales organization. The role manages grocery and distributor relationships, supports account growth and sales program execution, and analyzes performance while coordinating with internal teams.

Responsibilities:

• Serve as a primary point of contact for assigned grocery and distributor accounts, building strong relationships with buyers, category managers, and customer teams
• Support existing account relationships by responding to customer needs, resolving issues, and ensuring a positive customer experience
• Partner with Wholesale Sales leadership to identify opportunities to grow sales within established accounts
• Support promotional programs, pricing updates, seasonal initiatives, and other account-related activities
• Collaborate with internal teams, including Customer Service, Operations, Supply Chain, and Finance, to resolve customer and operational challenges
• Monitor orders, inventory, fill rates, and other key performance indicators to help ensure accurate and timely execution
• Assist with tracking trade spending, deductions, and account-related financial activities
• Analyze customer sales performance, product movement, and account trends to identify opportunities and potential challenges
• Develop reports, presentations, and account summaries to support business planning and decision-making
• Utilize Microsoft Excel and PowerPoint to organize data, communicate findings, and support customer business reviews
• Help prepare materials for annual planning meetings, quarterly business reviews, and other customer-facing presentations
• Work closely with multiple Directors of Sales across the Wholesale organization
• Maintain accurate customer information, account records, and supporting documentation
• Support distributor sales teams with product information, sales materials, and account-related needs
• Contribute to process improvements as the Wholesale business continues to evolve

Requirements:

• Bachelor's degree in Business, Marketing, or a related field, or equivalent relevant experience
• Strong proficiency in Microsoft Excel, including working with spreadsheets, analyzing data, and manipulating information
• Strong PowerPoint skills, with the ability to create professional presentations and communicate business information effectively
• Excellent organizational skills, attention to detail, and follow-through
• Strong written and verbal communication skills
• Ability to build relationships and collaborate effectively with internal teams and external customers
• Adaptable, coachable, and comfortable working in an evolving business environment
• Ideally 3–5+ years of experience in account management, sales, or a related role within grocery, foodservice, CPG, or wholesale distribution
• Experience working with grocery wholesalers or foodservice distributors
• Familiarity with distributor account management, promotional programs, trade spending, or deduction management
• Experience supporting existing customer accounts and identifying opportunities for account growth
• Familiarity with CRM systems and sales reporting tools
• Experience using AI tools to support business productivity, reporting, or analysis
• Experience with specialty foods, gourmet products, seasonal merchandise, or related CPG categories