Customer Success Manager

Energy Domain is hiring a Customer Success Manager to serve as the main point of contact for its Energy Domain Fundamentals and TitleLab clients. The role guides onboarding, manages client reviews and check-ins, identifies account growth opportunities, and works with Product to resolve software issues.

Responsibilities:

• This person will be the main point of contact for our Energy Domain Fundamentals and TitleLab clients
• They’ll guide onboarding, run regular check-ins and business reviews, and find growth opportunities within existing accounts
• They’ll also work with our Product team to resolve client issues on software that ships a new release every 2-3 weeks

Requirements:

• Right now we're looking for someone with a Land background and experience using production and well data
• 4+ years in a customer-facing role within SaaS or technology
• Knowledge of the upstream Oil & Gas industry, including Land
• Experience with customer success practices
• A bachelor's degree in Engineering, Geology, Business, Legal, or an energy-related field
• preferably in Oil & Gas