Customer Success Manager

foreUP, part of Xplor Technologies, is hiring a Customer Success Manager to own customer relationships and support long-term client success. The role focuses on customer retention and satisfaction, advising customers on solutions, and identifying opportunities to expand product adoption and account value.

Responsibilities:

• Operate as a key point of contact for your assigned customers
• Maintain and develop existing customer relationships
• Advise customers on how to best utilize their solutions and update on new solutions as they become available
• Identify and grow sales opportunities within assigned territory
• Meet and exceed your sales quota and client retention goals
• Record all activity in our customer relationship management database
• Execute on strategies developed and communicated by sales management

Requirements:

• 3+ years of relevant sales experience
• Proven account management and sales experience or other relevant experience
• Demonstrate ability to communicate and influence verbally and in writing
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Technology savvy
• Effective time management and project management skills
• Ability to work independently in a fast-paced environment with changing priorities
• eligible working rights in United States of America and do not require sponsorship
• Bachelor's Degree
• Industry experience