Intake Specialist Temp

Posting number: 202600415

Department: Human Services

Job classification: Intake Specialist TEMP

Posting type: Open

Categories: Human Services

Summary

Larimer County Department of Human Services, we strive to be responsive, provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative and enthusiastic staff member to join our Child, Youth, Family & Adult Protective Services (CYFA) Division as an Intake Specialist Temp.

The Division of Child, Youth, Family & Adult Protective Services is looking for individuals who want to work in a fast-paced, supportive, and positive environment, primarily providing phone intake for initial child protection and adult protection referrals. Intake specialists spend most of their time on the phone taking these referrals, fielding questions from community members, and working within different computer systems to process the information gathered from phone calls.

A temporary intake specialist can work a variety of hours per day and per week depending on what the need is for coverage of shifts. Coverage of shifts can vary between the hours of 7am - 7:30pm, Monday - Friday. In addition, temporary intake specialist may be asked to help with tasks within the department, one of those being providing transportation for children who have scheduled visitation.

This position is a hybrid position and will require at least one day/week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides a one-time remote work stipend to assist with equipment and office supply needs for remote workspaces. Three professional references with valid contact information are required to be submitted as part of this application.

Examples of duties

What you'll be doing:

• Conducting phone interviews and documenting referrals for both child and adult protection.
  
• Monitoring and managing a group email to ensure tasks are followed up on.
• Providing crisis management to clients and community members.
• Acting as a resource and providing resources to clients and community members
• Managing background checks, records requests (CPS/LE) and other requests to help support the agency
• Assessing runaways and juveniles who have been picked up or arrested within Larimer County. 
• Communicates to team members and supervisors regarding shift changeover processes.
• Picking up full-time workers' shifts on both a scheduled and emergent basis.

To view the full job description, visit https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Intake_Specialist_TEMP

What we are looking for:

• Strong interviewing, verbal, and written communication skills.
• Ability to remain calm and make sound decisions in crisis situations.
• Knowledge of community resources and comfort working across multiple computer systems.
• Strong time management and organizational skills, with the ability to prioritize tasks based on urgency.

Qualifications

To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position. 

• Two (2) years of experience in a directly related field or in the performance of similar duties and responsibilities required.
• High school diploma or GED required.
• Associate's Degree, or equivalent education, from an accredited college or university preferred.
• Possession of, or ability to obtain, certification as a Notary Public required.

Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available. 

To view information on Larimer County's Benefits, visit  - https://www.larimer.gov/hr/benefits

Supplemental information

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO

This is a hybrid position and will require at least one day/week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides an annual remote work stipend to assist with equipment and office supply needs for remote workspaces.

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.