Math Education Customer Service Representative

Made for Math is hiring a Math Education Customer Service Representative to support prospective and current customers and employees. The role handles customer inquiries, CRM updates, student scheduling, invoicing, and coordination with the leadership team.

Responsibilities:

• Answer the phones, respond to emails and chat messages
• Update the CRM with pertinent information
• Use memes when appropriate to engage with potential clients
• Study our structured math method and policies to better assist customers
• Quickly and independently find answers to questions for clients
• Schedule new students with math specialists using Google Calendar
• Create new invoices on an ongoing basis for all students
• Work closely with the leadership team to report needs and trends observed in customer service
• Attend weekly huddles on Mondays at 1 pm PT and other time to be determined W

Requirements:

• Enjoys talking on the phone or meeting via Zoom with potential and current customers
• Understands the unique nature of the special education system
• LOVES TO HAVE FUN AND LAUGH, please come with a sense of humor
• Loves to collaborate and has a "Yes we can and how about we try this" attitude
• Grasps technology and how software talks to each other (Yes, personification is present)
• Can take complex ideas and make them reachable to the general public
• Willing to learn new software, programs, platforms, and marketing tactics
• Understands CRMs such as Zoho, Freshdesk, Hubspot, etc
• Has a knack for details and scheduling on multiple calendars in different time zones
• You read this checklist and thought "I LOVE checklists!" sign me up
• 3+ years of customer service experience
• Understanding and patient of parent's who are emotional
• Ability to understand new issues quickly and make decisions independently
• Ability to inspire confidence and create trust
• Ability to work under pressure, plan personal workload effectively, and delegate
• core availability of Monday - Thursday 12 pm - 6 pm PT