340B Implementation Project Manager

Pillr Health is hiring a 340B Implementation Project Manager to lead end-to-end implementation projects for 340B programs and related pharmacy solutions. The role coordinates clients and cross-functional teams through onboarding, implementation, go-live, and stabilization while supporting compliance and client satisfaction.

Responsibilities:

• Define implementation scope, objectives, deliverables, success criteria, timelines and resource requirements
• Develop comprehensive project plans, workstreams, milestones, and dependency tracking
• Translate business requirements into actionable implementation activities and operational workflows
• Establish governance structures, communication plans, risk management frameworks, and escalation procedures
• Ensure alignment between contractual commitments, project objectives, and operational capabilities
• Build strong partnerships with pharmacy leadership, compliance teams, finance, IT, operations, customer engagement, vendors, and executive stakeholders
• Facilitate project kick-off meetings, stakeholder workshops, and ongoing status reviews
• Serve as the primary point of contact throughout the implementation lifecycle
• Align cross-functional teams around project goals, responsibilities, and expected outcomes
• Manage stakeholder expectations and proactively resolve issues that may impact service delivery
• Lead multiple projects concurrently from initiation through go-live and stabilization
• Coordinate all project activities, ensuring milestones are achieved on time and within scope
• Monitor progress against agreed-upon deliverables and success metrics
• Identify risks, barriers, and dependencies and drive timely mitigation strategies
• Ensure successful transition from implementation to ongoing operational support and client management
• Develop and execute project communication plans for all stakeholders
• Provide regular project updates, executive summaries and status reports
• Facilitate steering committees, governance meetings, and executive reviews
• Communicate risks, decisions, milestones, and action items clearly and effectively
• Support organizational readiness and change management activities to facilitate adoption
• Partner with stakeholders to design and implement workflows supporting 340B program operations
• Coordinate data collection, system configuration, testing, training, and operational readiness activities
• Support implementation of Contract Pharmacy arrangements, split-billing processes, inventory management solutions, and reporting capabilities
• Ensure operational processes support compliance, program optimization, and audit readiness
• Collaborate with compliance and operational teams to address regulatory requirements and best practices
• Partner with Product, Technology, Operations, Compliance, Sales, Finance, and Training teams to ensure implementation readiness and successful outcomes
• Coordinate technical integrations, data feeds, and systems configuration activities
• Drive issue resolution across departments and external partners
• Identify opportunities for process improvement and implementation standardization
• Facilitate post-implementation reviews, assess project success, and capture lessons learned for future improvements
• Provide go-live support to ensure clients transition effectively to new systems or processes
• Track project KPIs, including implementation timelines, client satisfaction, adoption metrics, quality measures, and operational outcomes
• Conduct post=implementation reviews and lessons learned sessions
• Recommend improvements to implementation methodologies, tools, and workflows
• Contribute to the development of implementation playbooks, templates, and best practices

Requirements:

• Bachelor's degree in business, Operations, or a related field
• 3+ years of experience in implementation, client onboarding, or healthcare operations in a software delivery model
• Proven ability to manage complex, multi-stakeholder projects with precision and accountability
• Ability to manage and lead effectively during times of organizational change and transformation
• Strong business and financial acumen with the ability to link software capabilities to client KPIs and strategic goals
• Exceptional leadership, communication, presentation, and stakeholder management skills
• Technical and operational fluency in areas like data exchange, eligibility workflows, or healthcare integration
• Demonstrated ability to anticipate risks, navigate ambiguity, and drive outcomes independently
• Experience with CRM, EMR/EHR systems, Gateways and analytics tools (e.g., Salesforce, EPIC, Meditech, etc.)
• master's degree preferred
• 340B ACE certification
• PMP Certification preferred
• Skilled in data reporting and interpretation
• Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle