Project Manager, Technology Services

Sundance Institute is hiring a Project Manager, Technology Services to manage technology projects from planning through implementation, especially enterprise systems and internal tools. The role coordinates stakeholders, technical teams, and vendors, and supports requirements gathering, testing, rollout, change management, and adoption.

Responsibilities:

• Managing assigned technology projects from planning through implementation
• Developing and maintaining project plans, timelines, milestones, documentation, and status updates
• Working with cross-functional teams to keep stakeholders aligned on responsibilities, decisions, and deadlines
• Facilitating requirements-gathering sessions and documenting business needs, workflows, and processes
• Translating business needs into clear requirements for technical teams and vendors
• Supporting and partnering with teams across the institute to implement and ensure ongoing success with the implementation of enterprise systems including CRM, financial systems, NetSuite, Airtable, and other internal tools
• Coordinating system testing, user acceptance testing, implementation readiness, and rollout activities
• Partnering with departments to identify process improvements and opportunities to use technology more effectively
• Coordinating with external technology vendors and implementation partners to ensure deliverables are met
• Tracking project risks, issues, dependencies, and decisions and escalating concerns when appropriate
• Keeping project sponsors and stakeholders informed of progress, risks, and upcoming decisions
• Supporting change management, training, and adoption activities associated with new tools and processes
• Supporting other Technology Services projects as needed

Requirements:

• 2-4 years of project management experience in a corporate, nonprofit, or similarly complex organizational environment
• Experience coordinating or managing projects involving multiple stakeholders, departments, or vendors
• Familiarity with project management practices and tools and the ability to organize work from planning through completion
• Strong organizational skills and attention to detail
• Ability to document business requirements, workflows, decisions, and project plans clearly
• Comfort learning new technology platforms and understanding how systems support business processes
• Strong written and verbal communication skills with both technical and non-technical colleagues
• Ability to manage multiple priorities and follow through on commitments
• A collaborative approach and ability to build productive working relationships across teams
• Legal authorization to work in the United States
• Experience with enterprise systems, CRM, financial systems, Airtable, NetSuite, or similar platforms is a plus
• Experience supporting system implementations, migrations, integrations, or process-improvement projects is a plus
• Project management certification is welcome but not required