Sr. Customer Success Manager

Revalto is a digital marketing firm serving real estate professionals. The Senior Customer Success Manager owns the client experience from onboarding through account growth and retention, interpreting SEO and paid media performance and advising clients on actionable improvements.

Responsibilities:

• Own client relationships from onboarding through ongoing account management, growth, and retention
• Lead client onboarding, establish clear expectations, and align marketing strategies with each client's business goals
• Serve as the primary point of contact for assigned client accounts, building trusted, long-term relationships
• Monitor and analyze SEO, paid advertising, and overall digital marketing performance to identify trends, opportunities, and areas for improvement
• Turn marketing data into actionable insights, helping clients understand performance and make informed decisions
• Lead regular client check-ins, performance reviews, and strategic conversations
• Proactively identify underperforming campaigns, potential risks, and opportunities to improve results
• Collaborate with marketing and operations teams to ensure strategies, deliverables, and client expectations remain aligned
• Identify opportunities to expand client services when additional marketing solutions can support their growth
• Develop proactive retention strategies by consistently demonstrating the value and impact of Revalto's services
• Help improve internal workflows, reporting processes, and the overall customer experience
• Explore opportunities to use AI and automation to improve efficiency, streamline repetitive work, and enhance client communication

Requirements:

• Experience in Customer Success, Account Management, or a similar client-facing role within a digital marketing agency or related environment
• Strong digital marketing knowledge, with hands-on experience or direct account management experience involving SEO and paid media campaigns
• Strong analytical skills, including the ability to interpret marketing performance data, identify trends, and translate findings into meaningful customer insights and actionable recommendations
• Understanding of key digital marketing metrics, including website traffic, keyword rankings, conversions, cost per lead, and campaign ROI
• Ability to confidently communicate campaign performance and strategic recommendations to clients, including those without a marketing background
• Excellent relationship-building, communication, and problem-solving skills
• Strong organizational skills with the ability to manage multiple client accounts, priorities, and deadlines
• Experience working with CRM platforms, analytics tools, and marketing reporting dashboards
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
• Ability to work independently and collaborate effectively in a remote environment
• Experience working with real estate professionals, brokerages, or real estate marketing campaigns
• Familiarity with Google Analytics 4, Google Search Console, Google Ads, and SEO reporting platforms
• Experience using AI-powered tools, workflow automations, or AI integrations to improve productivity, streamline processes, and enhance day-to-day work
• Familiarity with tools such as ChatGPT, Make, Zapier, or similar AI and automation platforms
• Experience identifying opportunities to automate repetitive tasks or build more efficient, scalable customer success workflows
• Experience supporting client retention, account expansion, or upselling initiatives
• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent professional experience