Customer Success Manager - Commercial Real Estate

SwiftConnect is hiring a Customer Success Manager to manage and grow accounts across commercial real estate owner portfolios. The role focuses on product adoption and expansion, tenant credentialing, renewals and retention, partner relationships, customer events, and pipeline coordination.

Responsibilities:

• Manage and grow relationships with assigned base building accounts
• Drive product adoption and expansion within Owner portfolios and individual buildings
• Lead initiatives to enable base building wallet credentials for all tenants
• Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts
• Lead landlord renewal efforts in coordination with internal teams
• Ensure timely renewals and high customer satisfaction across all assigned properties
• Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google
• Serve as the go-to liaison for property managers, asset managers, and operational teams
• Support corporate-level relationships alongside SwiftConnect leadership as needed
• Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements
• Host and coordinate on-site property events, product launches, and tenant activations
• Act as the face of SwiftConnect at key property events and partner functions
• Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts
• Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status
• Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution

Requirements:

• 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS
• Proven track record of managing enterprise or multi-site accounts
• Strong relationship-building and interpersonal skills
• Experience working with commercial real estate stakeholders (owners, property managers, asset managers)
• Knowledge of access control, digital credentials, or related technologies is a plus