Customer Service Representative

Metro Development LLC is hiring a Customer Service Representative to assist customers with inquiries and service requests, provide accurate information, and help resolve concerns. The role includes handling customer communications, maintaining interaction records, following up on requests, and coordinating with internal departments.

Responsibilities:

• Respond to customer inquiries through email, live chat, and approved communication channels
• Provide accurate information about company services and procedures
• Assist customers with general questions and service-related concerns
• Identify customer needs and recommend appropriate solutions
• Handle complaints professionally and escalate complex issues when necessary
• Maintain accurate records of customer interactions and resolutions
• Follow up on outstanding customer requests
• Coordinate with internal departments to resolve customer issues
• Protect confidential customer and company information
• Meet established customer service standards and response-time expectations
• Treat customers with courtesy and professionalism
• Provide accurate and consistent information
• Follow company customer service procedures
• Maintain confidentiality and protect customer information
• Work collaboratively with supervisors and other departments

Requirements:

• Excellent written and verbal communication skills
• Strong interpersonal and problem-solving abilities
• Patience, professionalism, and a positive attitude
• Good organizational and time-management skills
• Basic computer skills and familiarity with email and online communication tools
• Ability to multitask and manage customer requests
• Ability to work independently in a remote environment
• Previous customer service experience is an advantage but not required