Customer Service Representative

Role Overview

• Address customer inquiries and complaints
• Answer questions about products and services
• Take ownership and resolve product issues and customer concerns
• Document and update customer records based on interactions
• Utilize Client knowledge base to gain information about products and services

Requirements

• Ability to communicate efficiently
• Experience as a customer service representative or sales representative or related industry
• Ability to build rapport with customers
• Ability to multitask while navigating client systems and assisting customers
• Ability to exhibit a professional demeanor at all times
• Superb verbal and written communication skills