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Customer Service Representative at Hertz | JobVerse
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Customer Service Representative
Hertz
Remote
Website
LinkedIn
Customer Service Representative
Florida, United States of America
Contract
2 hours ago
$10 - $17 USD
Visa Sponsor
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Key skills
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CRM
Communication
Presentation Skills
Sales
About this role
Role Overview
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Requirements
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
High school degree
Tech Stack
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