Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process.
Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements.
Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding.
Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions.
Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers.
Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed.
Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

Bachelor's degree in Business Administration, Information Technology, or related field.
Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry.
Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations.
Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions.
Experience working with cross-functional teams and collaborating effectively to drive customer success.
Knowledge of integration technologies is a plus.
Strong analytical skills and attention to detail.

Competitive salary
Great healthcare + dental + vision coverage
Retirement plan
Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

LATAM/Americas EDI Solutions Architect – Implementation

Key skills