AI Solutions Architect – AI Integration Consultant

Role Overview

• Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform.
• Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value.
• Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem.
• Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value.
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap.
• Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery.
• Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results.
• Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery.
• Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle.
• Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
• Strong understanding of software deployment methodologies, system integration, and configuration best practices.
• Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
• Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs.
• Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
• Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
• Experience with Sentry, Kibana or other error logging tools preferred.
• Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.

Tech Stack

• Cloud

Benefits

• Health Insurance
• Paid maternity, paternity & parental leave
• Company wide wellness day