Lead the design and architecture of ServiceNow Telecom solutions, including TSM, TNI, ITSM, FSM integration, and procurement workflows.
Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity
Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements
Deliver measurable positive results within the client and team’s timelines and budgets
Prepare and facilitate customer workshops to capture and define customer’s requirements.
Interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution
Suggest new ways to grow the ServiceNow domain which will often include learning or enhancing NewRocket custom products collaborating with the Engineering and Creative teams
Research industry impact and innovative opportunities to technical and business-related problems
Provide engineers with architectural blueprints/requirements for customizations, data migration, or integrations
Consistently check for security vulnerabilities and quality of what we deliver in customer projects across the architecture and engineering capabilities, including NewRocket products and services delivered to the customer

Deep knowledge of ServiceNow Telecom solutions, including TSM, TNI, ITSM, FSM integration, and procurement workflows.
Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
Advanced level ability in two of the following product lines: ITSM, CSM, HR, ITBM, ITOM, Performance Analytics, SecOps/GRC, or ITAM
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Ability to implement systems using the Agile/Scrum methodology
Strong knowledge of architecture principles for cloud-based platforms
Strong written and verbal communication skills
Proficient in documenting roadmaps with functional design elements
Strong leadership capabilities
Effective facilitation, coaching and mentoring skills with ability to motivate a team Strong problem-solving skills; ability to simplify complex situations
Ability to deliver high degree of customer satisfaction
Comfortable working in a matrixed organization
Comfortable working with ambiguity and change.

Shape the future of intelligent telecom solutions as part of an AI-first ServiceNow Elite Partner.
Work with leading global organizations on high-impact ITAM transformations.
Collaborate with cross-disciplinary experts to design next-generation solutions.
Enjoy a flexible, remote-first culture built on trust, learning, and innovation.

ServiceNow Platform Architect – Telecom

Key skills