About this role

Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application
Communicating requests which comes through customers to the relevant departments
Providing the first point of contact for all client inquiries, support requests, and issue resolution
Becoming an expert in all products and take advantage of opportunities for continuous learning
Providing ideas, suggestions to promote process and quality improvements
Provide application support for our products

University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering)
Min. 5 years of working experience
Customer-oriented with strong communication skills
Ability to learn quickly and think creatively
Ability to work effectively independently and within a team environment
Strong analytical, problem solving and customer support skills required
Basic database and SQL knowledge
Basic HTML knowledge
Good command of both written and spoken English
Experience in the digital and marketing tech environment is preferable.
Willingness to works shift pattern essential and occasionally work weekends

Senior Customer Care Engineer

Key skills