About this role

Ensure smooth operations and optimize productivity.
Collaborate with the executive team to develop operational strategies that align with the company's overall goals.
Analyze current operational processes and implement improvements to increase efficiency, quality, and cost-effectiveness.
Formulate strategic and operational objectives
Lead and mentor the operations team, ensuring alignment with company values, goals, and performance standards.
Drive efficiency through effective leadership.
Develop and monitor key performance indicators (KPIs) to track operational success and areas for improvement.
Maintain quality standards.

Proven work experience as an Operations Manager in the BPO setting or similar role
Excellent understanding of organizational effectiveness and operations management
Basic IT skills, including experience with databases, MS Office, and so on
Strong leadership and organizational skills with the ability to effectively communicate with all levels of the organization
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Analytical and problem-solving capabilities.
Ability to multitask and prioritize in a fast-paced environment
Certification in Project Management is a plus

Operations Manager

Key skills