VCPG SECURITYRemote
Customer Service Manager
Ohio, United States of America
Full Time
6 hours ago
No Visa Sponsorship
Key skills
CRMLeadershipCommunicationTime Management
About this role
Role Overview
- Develop and implement effective customer service strategies and procedures
- Lead, train, and motivate the customer service team to deliver outstanding service
- Resolve escalated customer complaints and issues in a timely and satisfactory manner
- Monitor and analyze customer feedback, identify trends, and implement improvements
- Collaborate with other departments to ensure a seamless customer experience
- Manage and optimize customer service tools and systems
- Develop and maintain strong relationships with key clients
Requirements
- Proven experience as a Customer Service Manager or similar role
- Exceptional leadership and communication skills
- Ability to handle difficult situations and resolve conflicts
- Strong analytical and problem-solving skills
- Proficient in customer service software and CRM systems
- Experience in the security industry is a plus
- Excellent organizational and time management abilities
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)