Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
Drive customer accounts growth by delivering successful ROI and relationship building;
Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects.

Business-driven mindset and customer facing experience;
More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
Experience in management of projects and small teams;
Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
Strong analytical and problem-solving skills, with a focus on continuous improvement.
Bachelor’s degree in Engineering or a related field.
Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
Valid driver's license with a good standing record.

Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities
Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership
Access a wide range of gyms and training programs.
Sports Incentive
Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit
After four years of service, earn a fully funded trip anywhere in the world.

Customer Success Manager

Key skills