Manage the full lifecycle of a portfolio of enterprise customers
Identify potential expansion opportunities based on customer use cases
Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor
Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI
Work closely with sales, marketing, product, and other departments on customer requirements
Be a customer advocate and the voice of the customer within ControlUp
Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value

Experience in an EUC or similar software company
Startup / SaaS experience
Critical thinker, generally curious, problem solver
Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies
Positive attitude and very customer-centric; always willing to put the customers' needs first
Working knowledge of VDI – Citrix \ VMware virtualization solutions.
Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives
Some travel required
Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro
an advantage
Excellent organization, note-taking, project management, and time management skills
Working knowledge of VDI – Citrix \ VMware virtualization solutions

Enterprise Customer Success Manager

Key skills