Account Manager

Role Overview

• Serve as an advisor to our customers and take a consultative approach
• Build trusting partnerships with customers
• Consistently empower customers to achieve ongoing talent goals
• Conduct customer check-ins and prepare impact reviews
• Perform and document account health audits
• Develop proficiency in collecting ongoing customer product feedback
• Take ownership of a customer portfolio across various accounts
• Identify current hiring practices and internal business goals
• Teach customers best practices for using the Lever product suite
• Help train new Customer Success Managers

Requirements

• 3+ years of customer relationship or account management experience working in software as a service (SaaS)
• Solutions and results-oriented mindset
• Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
• Highly organized with strong project management and time management skills
• Hands-on experience with product training to external customers
• Proven experience delivering value-based communications
• Strong ability to facilitate meetings with customers and users of various levels of seniority
• Empathy for customers
• Experience with opportunity identification for account expansion and revenue growth
• Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers