Configure and develop customer solutions on the ServiceNow platform
Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer.
Conduct training for customers on the use of software tools
Collaborating with and mentoring Beyond20 peers and teammates
Develop custom applications on the ServiceNow platform
Implementation of custom dashboards, reporting, and metrics
Supporting the ServiceNow practice, with examples such as Writing blog postings, knowledge articles, and white papers
Creating video content relevant to our clients' needs
Assisting with proposal writing, responding to RFPs and RFQs as needed
Providing assistance with marketing / operational / administrative activities as needed

Minimum of 3 years of successful ServiceNow platform implementation experience.
Current ServiceNow CSA, and CIS-ITSM required
Current ServiceNow CIS certifications are a plus
Consulting experience preferred
Familiarity with SaaS and Cloud technologies
Familiarity with web services
Ability to work independently and meet deadlines with a minimum of supervision
Knowledge of the ITIL Framework and Agile/Scrum methodology
Four-year college degree or comparable experience
Excellent verbal and written communication skills: ability to talk to C-level audiences
Effective problem-solving, time, and project management skills
Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus)
Experience with SQL, Batch, PowerShell
Able to leverage Office365 to create compelling presentations and meaningful reports

ServiceNow Technical Consultant

Key skills