Assist customers with all post-sales inquiries related to their orders
Address edit requests, manage deadlines, resolve order issues, and process claims
Accurately process customer orders, ensuring all details are correct
Proactively handle after-sales queries with a focus on customer satisfaction
Maintain up-to-date records of customer interactions in the CRM system
Handle customer inquiries through multiple channels, ensuring prompt responses
Assess the urgency of each ticket or chat, prioritizing and escalating issues as necessary
Navigate and utilize customer support tools efficiently

Excellent communication skills
Proven ability to multitask and prioritize tasks
Attention to detail and accuracy
Strong problem-solving skills
Experience in a customer-facing role or customer service environment preferred
Familiarity with order management systems and processes is a plus
Remote-ready: owns a desktop/laptop with at least 8GB of RAM, noise-canceling headset, and a stable internet connection with at least 20mbps speed, with a quiet space to take calls

Customer Experience Associate

Key skills