Debit Card Support Specialist – Debit Card Disputes Clerk

Role Overview

• Investigating debit card disputes (fraud and non-fraud related)
• Maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C
• Completing a thorough investigation and regulatory reports, if warranted
• Augmenting current staff due to increased work load and attrition

Requirements

• Basic understanding of VISA rules/disputes
• Excellent communication skills, including writing, editing, proof reading, and speaking
• Ability to lead projects independently
• Ability to address audiences of varying sizes internally and externally
• Ability to exercise sound business judgment
• Working knowledge of generally accepted business practices for internal communications
• Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change and comfortable with ambiguity
• Previous debit card fraud experience/understanding
• Previous Reg. E dispute experience.

Benefits

• Remote work options