MedTech Clinical Phone Support Specialist

Role Overview

• Provides customers with service and product troubleshooting via telephone and email.
• Troubleshooting includes Clinical Diagnostics.
• Provides documentation of calls in CRM system; escalates issues requiring further investigation.
• Performs technical and application support needed for after-hours on weekdays, weekends, and holidays.
• Participate in 10 weeks training curriculum.
• Flexible and able to handle multiple tasks.
• Strong verbal and written communication skills.
• Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday
• 5:00am Monday PST), Saturday (5:00am
• 1:00pm PST).

Requirements

• 3-5+ years of related lab experience required
• Strong experience in RT-PCR preferred but not required
• Virology experience helpful
• Med Tech / clinical lab technician background helpful
• Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful
• Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support
• Cytology experience helpful
• Leadership experience is a plus
• Strong communication skills both verbal and written

Benefits

• Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities
• Be at the forefront of cutting edge medical device technology
• Gain professional growth and exposure to medical device industry
• Access to continuing education via IQVIA Learning Center