The Clinical Support Specialist has primary responsibility for training and supporting Radiation Therapists and Dosimetrists in the safe and effective use of our systems.
Provides phone support, on-site support and training, as needed, to ensure customers can effectively utilize their systems to treat patients.
Participates in the development of user and support personnel documentation that will facilitate successful use of the company’s products.
Acts as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections.
Provides clinical input and review of new products and proposals, representing the needs of the customer and of customer support.

Ability to work effectively as part of a small but diverse cross-functional team in a fast-paced environment and with multiple projects.
Ability to communicate effectively, both orally and in writing, at a variety of technical levels.
Experience with treatment planning, treatment delivery, Linac QA, and other operations of an RT operation.
Ability to travel to customer sites and other locations. Travel of 60%-70% but could be as high as 85% and occasional weekend travel.
Prior clinical experience with either CyberKnife or TomoTherapy products is strongly preferred.
Minimum 5 years MDCB and/or ARRT preferred.
A creative and flexible approach to technical problem solving.
Knowledge of Medical Physics principles and practices.

Clinical Support Specialist

Key skills