Human Resources Operations Specialist

Role Overview

• Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function
• Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise
• Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls
• This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary
• Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more
• Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions
• Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA’s)
• Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service
• Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools
• Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations
• Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership
• Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs
• Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT
• Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants
• Create, maintain, and schedule Workday reports
• Participate in HR system User Acceptance Testing and document results
• Prepare severance documents and initiate payments
• Gather information and respond to unemployment claims
• Submit data/reports to various government agencies and internal audit teams
• Submit service tickets to IT team
• Code and process invoices

Requirements

• High School diploma and minimum two years full-time Human Resources employment
• Or equivalent combination of HR education and experience
• Broad knowledge of Human Resources-related laws, regulations, and policy
• Experience interacting with and maintaining confidential information
• Experience using business/software tools and Human Resources Information Systems (HRIS)
• Intermediate proficiency in Excel including pivot tables and VLOOKUP skills
• Strong analytical and problem-solving skills
• Solid verbal and written communication skills, including grammar, punctuation, and spelling
• Strong customer focus and results orientation
• Good organization, detail orientation and overall time management skills
• Demonstrated competency for handling multiple competing tasks and deadlines
• Good judgment with the ability to work independently and as part of a cohesive, respectful team
• Willingness to freely share information, knowledge and provide support
• Effective, tactful, and thoughtful communication both one-on-one and in a group setting

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development