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Customer Service Assistant at The Coastal Star | JobVerse
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Customer Service Assistant
The Coastal Star
Remote
Website
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Customer Service Assistant
New Jersey, United States of America
Full Time
5 hours ago
No Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Respond to customer inquiries via phone, email, chat, or in person.
Effectively address customer concerns, complaints, and requests.
Develop a deep understanding of products/services.
Maintain accurate and organized customer records.
Keep customers informed about product updates and promotions.
Collaborate with other team members to ensure a positive customer experience.
Perform various administrative duties as needed.
Requirements
High school diploma or equivalent; associate's degree or higher preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities.
Empathy and patience when dealing with customers.
Proficiency in using customer service software and computer systems.
Ability to work in a fast-paced environment and handle high call/chat volumes.
Attention to detail and accuracy in data entry.
Benefits
All your information will be kept confidential according to EEO guidelines.
Apply Now
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