Customer Service Assistant

Role Overview

• Respond to customer inquiries via phone, email, chat, or in person.
• Effectively address customer concerns, complaints, and requests.
• Develop a deep understanding of products/services.
• Maintain accurate and organized customer records.
• Keep customers informed about product updates and promotions.
• Collaborate with other team members to ensure a positive customer experience.
• Perform various administrative duties as needed.

Requirements

• High school diploma or equivalent; associate's degree or higher preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathy and patience when dealing with customers.
• Proficiency in using customer service software and computer systems.
• Ability to work in a fast-paced environment and handle high call/chat volumes.
• Attention to detail and accuracy in data entry.

Benefits

• All your information will be kept confidential according to EEO guidelines.