Intake Administrator

Role Overview

• Support occupational injury reporting requirements to the individual Workers’ Compensation Boards on a provincial level
• Ensure workers’ compensation claims are established in the claim reporting platform and administered in accordance with provincial workers’ compensation requirements and client company policies and procedures
• Monitor and respond to mail and email daily, and follow up appropriately and in a timely matter
• Liaise with client contacts on each reported incident to gather information to confirm the accident details
• Review incoming WCB / WSIB correspondence and co-ordinate with the Case Manager
• Quality Assurance
• Project work
• Work within a team environment to accomplish departmental goals
• Other projects and tasks as assigned.

Requirements

• Strong level of oral and written communication skills
• Ability to work within a demanding and fast paced environment
• Manage priorities and deadlines, and demonstrate flexibility
• Attention to detail
• Professionalism
• Customer service oriented
• Ability to work independently and demonstrate resourcefulness
• Proficient in Microsoft Word, Excel and Outlook

Benefits

• full medical/dental/vision coverage
• Pension/RSP with employer match