Serve as the primary architect for the ServiceNow platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem
Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.)
Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains
Develop an understanding of TJX’s global business strategies and contribute to development of an application rationalization & modernization roadmap.
Develop reusable frameworks, reference architectures, and design templates
Supports the publication and communication of strategic technology standards, frameworks, principles and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design
Define and evolve the enterprise ServiceNow platform’s architecture and roadmap aligned with business needs
Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions
Lead high-level design, integration patterns, and performance/scalability best practices
Ensure adherence to platform best practices, security, data model integrity, and upgradeability
Define and enforce architectural governance processes and design review boards
Stay abreast of new ServiceNow product offerings, trends, and emerging technologies

8+ years of overall IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains.
5+ years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations.
Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance.
Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid architectures; experience with DevSecOps practices, CI/CD pipelines
Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps
Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps.
Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules
ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification
Experience with integration design patterns and technologies (Event Driven, REST, SOAP, JDBC, APIs) across heterogeneous systems.
Strong leadership, communication, and stakeholder influencing skills.
Bachelor’s and/or master’s degree in computer science, Computer Engineering, or related field, or equivalent experience.

Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Management Incentive Plan along with a robust Retirement Savings Program
A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
Enjoy Associate discounts at our stores, available to you and eligible family members.
Comprehensive training and development resources designed to help you learn, grow, and succeed.
Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

Senior Enterprise Architect – ServiceNow

Key skills