About this role

Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check
Have at least six months of customer service experience
Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
Preferably, have previous Contact Center and/or work from home experience
Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
Have a workspace that can only be accessed by you during your work hours
Be able to work independently with discipline and motivation to succeed in a virtual environment
Have excellent English written and verbal communication skills
Be courteous and friendly with a high degree of professionalism
Thrive in a fast-paced work environment

Technical Customer Service Advisor

Key skills