Provide customer service over phone and/or email
Help customers with their pre-sales queries
Contact both new and existing clients and prospects to keep warm business leads
Answer pre-sales questions from customers, educating them about products and services
Work closely with Account/Sales Manager to close deals and expand clients’ business
Make outbound phone calls to customers that want to cancel their Service Agreement

Experience in business retention, sales and customer service is a requirement
Advanced problem-solving skills and can effectively communicate with customers and work groups
Ability to multi-task and have organizational and data entry skills
Strong attention to detail and the ability to follow directions
Must be willing to go through pre-employment background and assessments
Flexible work hours and availability for day, evening, night, weekend, and holiday
Strong outgoing personality and great work ethic

Customer Retention Advisor

Key skills