About this role
Role Overview
- Answering customer enquiries on live chat, via telephone or email within our committed time scale whilst satisfying our customers
- Ability to work autonomously and provide feedback and suggestions to improve the customer experience
- Inform customers of ways they can gain value from their membership with us
- Share knowledge within the team and contribute within team meetings
Requirements
- Customer service experience and attention to detail are the most important skills for this role
- Previous experience working within a call centre environment would be advantageous, but not mandatory
- Confident in handling customer enquiries via telephone, webchat and email
- Proven track record in delivering excellent customer service
- Ability to drive value for both the customer and the organisation
- Team player, able to work well within a team setting and work towards a common objective
Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development