Key skills
Communication
About this role
Role Overview
- Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
- Delivers quality customer satisfaction with every contact
- Meets key individual productivity metrics in line with department goals
- Displays understanding and follow through with policies and guidelines
- Communicate to management regarding issues
- Other duties as assigned
Requirements
- Strong verbal and written communication skills
- Fast typing speed (at least 50 wpm or above)
- Tech-savvy and a fast learner
- Customer-focused
- Ability to work under stress to achieve targets
- Previous experience with Zendesk is a plus
- College degree or equivalent preferred
Benefits
- Work from home!