Lead Epic decision tree implementation projects, collaborating with cross-functional and vendor teams to ensure seamless implementation of in scope solutions
Drive strategic initiatives to optimize implementation processes, focusing on streamlining and reducing the time for completion without compromising quality
Utilize decision tree workflows and understand the nuances of specialties and ambulatory care to design effective solutions
Conduct retrospectives and process optimizations to enhance delivery and quality of implementation
Apply a thorough understanding and experience with both Agile and Waterfall project management methodologies, including hybrid approaches, to meet project demands
Navigate the complexities of large healthcare facilities, understanding patient access and the intricacies of healthcare delivery
Develop and maintain comprehensive project documentation, including detailed reports and presentations for stakeholders
Communicate effectively with stakeholders at all levels, providing clear updates and strategic insights
Utilize advanced Excel and PowerPoint skills to analyze data and present findings in a compelling manner

Proven experience in managing EPIC decision tree implementations
Demonstrated experience in managing complex, matrixed project teams in a healthcare setting
Solid understanding of healthcare processes, governance, and the ability to operationalize projects strategically
Proven knowledge and understanding of waterfall and agile scrum project methodologies
Familiarity with the Scaled Agile Framework (SAFe) is highly desirable
Exceptional documentation and reporting skills, with a keen eye for detail
Outstanding communication and presentation abilities, with the skill to engage and inform stakeholders effectively
Proficiency in Microsoft Excel and PowerPoint
An understanding of patient access and the challenges faced by large healthcare facilities
Proven track record working with stakeholders
Must be able to travel to New York, at least once a month if necessary
Familiarity with project management tools, including Jira from Atlassian, is desirable

Senior Program Manager – EPIC Implementation Specialist

Key skills