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Client Service Professional – Independent Contractor at SimStaff | JobVerse
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Client Service Professional – Independent Contractor
SimStaff
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Client Service Professional – Independent Contractor
United States
Contract
2 hours ago
No Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Manage large amounts of inbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
High school degree
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