Develop and implement department-wide quality control measures
Recommend new procedures for increasing the efficiency of day-to-day operations
Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
Assist the operations manager in developing, planning, and coordinating operational activities
Oversee inventory management practices and improve them when necessary
Ensure that operations are in legal compliance with local and national regulations
Generate reports, analyze data, and document processes
Provide administrative support to staff as needed
Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
Create procedures and protocols (such as checklists) and distribute to staff
Communicate and coordinate with employees (including executive operations team) and vendors
Onboard and train new employees to ensure that they adhere to standard operating procedures

Proven organizational skills, including time management
Project management experience
Strong analytical and problem-solving skills
Self-sufficiency and an ability to work with minimal supervision
Strong verbal and written communication skills
Attention to detail and the ability to handle multiple tasks and prioritize effectively
Able to work independently and as part of a team
Knowledge of Microsoft Suite, SharePoint, and Adobe
Bachelor’s degree, equivalent experience in a related field, with two or more years of experience in an operational or similar role
Proficiency with Microsoft Excel and other productivity applications and platforms

Operations Support Specialist

Key skills