Be responsible for day to day operations for jebwa.com
Process orders and communicate with customers about order, delivery and after-sales support
Monitor and manage listing inventory and pricing
Provide timely customer service with ticket management, online chat and over the phone
Handle e-commerce return cases and payment disputes
Track, report and improve key e-commerce success metrics
Design promotional programs to support existing customers or to acquire new customers
Collect, analyze and report customer data through surveys and qualitative methods
Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
Research and develop new product lines; build supplier relationship

Bachelor’s degree in Business, Merchandising, or a Related Field
4+ years of online sales experience on a marketplace or direct-to-consumer online retail
Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
Excellent oral and written communication skills
Strong organizational skills and the ability to multitask
Startup minded, positive, hands-on attitude and nimble
Ability to successfully work cross functionally with both internal teams and external vendors
Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
Ability to multi-task in a fast-paced entrepreneurial
Self-starter who can complete tasks and manage multiple projects with minimal supervision

E-Commerce Store Manager

Key skills