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Technical Support Engineer at Book Buffet | JobVerse
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Technical Support Engineer
Book Buffet
Remote
Website
LinkedIn
Technical Support Engineer
India
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
Deep knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Apply Now
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