Conducting market research to understand industry trends, customer needs, and competitive landscapes.
Analysing data to identify opportunities and challenges in the market.
Defining and identifying target audiences for products or services.
Creating buyer personas to understand customer demographics, behaviours’, and preferences.
Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
Manage Agent's activities and intensity in line with set targets.
Collecting and analyzing customer feedback through surveys and other methods.
Using feedback to improve products, services, and marketing strategies.
Implementing strategies to retain and renew existing client contracts.
Addressing customer concerns promptly to maintain long-term relationships.
Identifying opportunities for cross-selling additional products or services.
Maximizing revenue by encouraging clients to upgrade or expand their purchases.
Staying informed about the features, benefits, and applications of the company's products or services.
Communicating product knowledge effectively to potential and existing clients.
Identifying potential customers and businesses that may be interested in the company's products or services.
Generating leads through various channels, including cold calling, networking, and online research.

HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
Candidate must not be above 28 years
NYSC Status: Completed
A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
Experience in customer service.
Ability to self-motivate and manage self.
Excellent communication and interpersonal skills.
Good organizational and I.T. skills.
Customer orientation and ability to adapt/respond to different types of characters.

Location: Nationwide

Relationship Manager

Key skills