Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update internal databases
Monitor customer complaints on social media
Share feature requests with team members
Inform customers about new features
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with teams
Assist in training junior Customer Support

Customer Support

About this role