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Customer Support Manager at Boulevard | JobVerse
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Customer Support Manager
Boulevard
Remote
Website
LinkedIn
Customer Support Manager
United States
Full Time
3 weeks ago
$67,000 - $95,000 USD
Visa Sponsor
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Key skills
SaaS
Salesforce
Jira
Project Management
Remote Work
About this role
Role Overview
Support and scale a diverse team of Tier 1 Support Specialists.
Improve operations, efficiency, and quality in customer support.
Collaborate with cross-functional teams on initiatives for improvement.
Own hiring, training, and performance management of support staff.
Analyze team performance and ticket data to improve customer satisfaction.
Requirements
3-5+ years Tier 1+ Support management experience in a fast-paced SaaS startup environment;
Previous experience building a new team is a must.
Previous experience managing a customer-facing Tier 1 (or beyond) Support team for a technical platform.
Well-versed in incident response and support tools (Intercom, Zendesk, Salesforce).
Exceptional project management skills and experience with software like Jira.
High emotional intelligence and ability to coach teams effectively.
Benefits
401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote work with a monthly work from home stipend.
Family planning resources and specialized support programs.
Equity opportunities for career growth.
Boulevard Bucks Learning and Development program.
Apply Now
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